Frequently Asked Questions

You can open a player account by Signing Up here. The registration is a breathe and can be completed in 3 easy steps. When all the fields are filled in and the form is submitted, check your email to activate your account.

First of all check whether the email address you’ve entered during sign-up is correct. If it’s correct, please check your spam folder - it might have landed in there. Still no activation email found? Please contact our support team via Live chat and we’ll send the activation email right away or activate your account manually from our side.

Please, use the “Forgot password?” form on the home page. Enter your email in the corresponding field, click “Send”, and check your email inbox.

Please contact our support team via Live chat, providing your account details. If they match up, we will give you your email address details.

Email address can not be changed, it is a unique identifier, for more details send your request to [email protected].

No, you can’t. You can register only one account for each household, IP address. If you open or attempt to open more than one Account, we reserve the right to block or close Any Duplicate Accounts or all of your accounts at our discretion. To learn more about duplicate accounts, please read our Terms & Conditions.

No, only players who have reached the age of 21 can play at our casino. If we suspect that a player is under 21 years old, we carry out age verification checks and delete the player’s account if the player turns out to be underage.

Please note that during sign-up you will be asked to set your preferred currency. If you decide to change it later or add another currency, you can do it manually from your player account.

In order to log out, please click on Log Out button in your account area.

In order to deactivate your account, please contact our customer support via Live Chat or send us an email to [email protected].

To change your details, please contact our customer support via Live Chat or send us an email to [email protected]. However, you can change your password any time in your account profile.

KYC (Know Your Customer) is a term used for customer identification process. The Casino may request you to provide legal identification documents including certified copies of passports, national identity cards, and copies of the front and back of your credit card.

You can easily do this by unchecking the corresponding checkboxes in your account area.

To start playing for real money, you need to deposit at least: 20 EUR / 20 USD / 200 NOK / 30 AUD / 30 CAD / 30 NZD / 100 ZAR / 30 BRL / 3000 JPY / 20 CHF / 0.0001 BTC / 0.002 ETH / 0.01 LTC / 0.001 BCH / 1 DOG / 5 USDT / 0.001 XRP / 10 TRX.

At WildTornado you can deposit using Visa, Mastercard, Maestro, Trustly, Skrill, Neteller, Cubits, EcoPayz, Paysafecard, Sofort or Bitcoin (BTC).

To deposit money into your WildTornado account, click the Deposit button, pick the preferred payment method, enter the amount you’d like to deposit, and follow further instructions.

The website allows playing for BTC, EUR, AUD, USD, NOK, CAD, NZD, ZAR, BRL, JPY, ETH, LTC, BCH, DOG, USDT, XRP, TRX and CHF. You must choose one currency as the currency of your account. Any payments received in a currency other than the one chosen by you as the currency for your account will be converted at the prevailing exchange rate. Please note that any exchange fees are payable by you. If you want to add some other currency, you can do it from your account profile.

To make a Bitcoin deposit at WildTornado, please follow these steps:

1) Log in to your account;
2) Click on the “Deposit” button in the top left corner of the homepage or in your account area;
3) Enter the amount you wish to deposit;
4) Launch your Bitcoin wallet or scan the QR code with your smartphone and mobile wallet app.

Please ensure all the information is filled out correctly. Check whether your card/wallet has sufficient funds. If everything seems fine, reload the page or try to deposit once more using a different browser (Google Chrome is recommended). Please contact your bank for more details, and get back to us if the issue persists.

Check whether the funds were deducted from your card/account and then contact us via Live chat or send an email to [email protected]. In most cases, we can sort this out without any proof of deposit.

Go to the Withdrawal section of your account area, select your preferred withdrawal method and follow the instructions. The minimum withdrawal amount depends on the banking method you use.

Normally, you can withdraw funds using the same method as used for the last deposit. However, there can be exceptions. To see which withdrawal methods are currently available to you, please check the withdrawal section of your account area.

The minimum amount for withdrawal is: 50 EUR / 50 USD / 500 NOK / 100 AUD / 100 CAD / 100 NZD / 1000 ZAR / 250 BRL / 6500 JPY / 50 CHF / 0.00052 BTC / 0.0135 ETH / 0.44 LTC / 0.1 BCH / 125 DOG / 50 USDT / 25 XRP / 175 TRX.

The maximum amount for withdrawal depends on the payment method you decide to use and on your VIP level. If the requested amount of withdrawal exceeds the limit of a chosen payment system, the amount will be withdrawn in installments.

The most common reasons for unsuccessful withdrawals are the following:

• the amount you wish to withdraw exceeds your current balance;
• you have entered incorrect bank account number;
• you have an active bonus that still needs to be wagered;
• the amount you’re trying to cash out exceeds the withdrawal limit for the selected payment method.

If none of the above mentioned reasons are the issue, try to reload the page or try a different browser. Contact us via Live Chat if the problem persists.

A bonus at WildTornado can mean match bonus, free spins, free chip, real money cashback, or no deposit bonus. Regardless of the bonus type, you need to wager the bonus money before you can cash out your winnings.
To learn more about bonus terms, please visit this page Bonus Terms.

At WildTornado you can get:

• Welcome Bonuses - for the first 4 deposits;
• Weekly bonuses - special offers each day of the week for players who have made more than 1 deposit.

The Welcome package includes 4 bonuses and in total you can get 200 FS + 300% up to 1000 EUR / 1000 USD / 10 000 NOK / 1000 AUD / 1000 CAD / 1000 NZD / 20 600 ZAR / 5600 BRL / 150 000 JPY / 1000 CHF / 0.01 BTC / 0.27 ETH / 9 LTC / 2 BCH / 2500 DOG / 1000 USDT / 500 XRP / 3500 TRX. More details are on the page Welcome Pack Bonus.

Only some Slots category games available for bonus wagering.
Games from Slots category which restricted for bonus wagering will be hidden for players with an active wager.

When playing with match bonuses, if not otherwise stated, bonus amount must be turned over (wagered) 40 times before any part of the deposit, bonus funds or associated winnings can be withdrawn from the player’s account.

Check your internet connection, close any background programs that might drain your bandwidth or restart your computer. If the problem persists, please contact our Support via Live chat.

Don’t worry, you will end up right where you left off next time you launch the game.

You might have lost contact with the server. Log out and log back in and try again. Restart the browser and launch the game again. Contact our support team if the problem persists.

You can write directly to [email protected] to provide any complaints regarding our services.

Absolutely! WildTornado is always diligent about the website’s security. Our website is protected by cutting-edge SSL-encryption technology, ensuring that your personal data will be kept completely private.

Please follow these tips to maintain your privacy and security:

• Never open dubious emails or follow links from unknown senders;
• Regularly clean your browsing history to prevent unauthorized access to your account;
• Always Disable Auto-Completion for websites that include your financial details or other sensitive information.

WildTornado is fully licensed and regulated by the government of Curacao. The license ensures that we comply with gambling laws and regulations at all times.

All the games available on our website have been developed by the top gaming software providers. They all use a random number generator certified and audited by an independent third party.